Refund & Cancellation Policy

A refund may be considered in the following circumstances:

• Duplicate payment for the same invoice or service.
• Incorrect amount charged due to a payment or processing error.
• Cancellation of a service before Link Aero Trading Agency or any third-party service provider has commenced the service or incurred any related costs.
• A service that Link Aero Trading Agency is unable to provide.

All refund requests are subject to review and approval by Link Aero Trading Agency.

Payments related to services that have already been provided, arranged, confirmed, booked, or paid to third parties may be partially or fully non-refundable.

Such services and costs may include, but are not limited to:

• Ground handling services
• Airport and Civil Aviation Authority charges
• Landing and overflight permits
• Fuel arrangements
• Catering services
• Transportation
• Hotel accommodation and crew services
• VIP and Meet & Assist services
• Aviation security services
• Cargo handling and related services
• Third-party supplier charges
• Bank and payment processing charges

Where a refund is approved after costs have already been incurred, Link Aero Trading Agency reserves the right to deduct all applicable costs, supplier charges, cancellation fees, bank charges, and other expenses from the refundable amount.

Customers should submit cancellation requests as soon as possible.

Cancellation of a confirmed service does not automatically entitle the customer to a full refund. Any refund will depend on the status of the service and any costs, commitments, or cancellation charges already incurred by Link Aero Trading Agency or its service providers.

To request a refund, the customer should contact Link Aero Trading Agency and provide:

• Customer or company name
• Invoice number
• Payment reference
• Amount paid
• Date of payment
• Reason for the refund request

Refund requests may be submitted to the relevant Link Aero Trading Agency contact or accounts department.

Once a refund request has been reviewed and approved, Link Aero Trading Agency will initiate the refund within 7–14 business days.

Approved card refunds will normally be returned to the same card used for the original payment, subject to the rules and procedures of the relevant bank, card network, and payment service provider.

The time required for the refunded amount to appear in the customer's account may vary depending on the issuing bank and payment provider.

Refunds will normally be processed in the original transaction currency.

Link Aero Trading Agency shall not be responsible for any difference resulting from currency exchange rates or charges imposed by banks, card issuers, payment processors, or other financial institutions.

Any non-refundable bank, card processing, or third-party charges may be deducted from the amount refunded, where applicable.

For refund or cancellation inquiries, please contact: